We want you to love your box. If not, here's how it works:
The Briha Scent Promise (candles)
- 30 Days to Love It – Don't love your candle? Tell us within 30 days of delivery. We'll remake it in a different scent or refund you in full, and you keep the first one. One claim per customer.
Change of Mind (all other items)
- 3 Days to Return – You have 3 days after receiving your item to request a return.
- Condition – Items must be unused and in their original packaging.
- How – Email us at briha.boxes@gmail.com before sending anything back. Returns without approval won't be accepted. Return postage is at your cost.
- Refunds – Once we receive and inspect your return, we'll process your refund within 5–10 business days back to your original payment method.
Pre-orders
- Cancel Any Time Before It Ships – Change your mind before your pre-order ships and we'll refund you in full.
Damaged, Faulty or Incorrect
- 7 Days to Tell Us – Email a photo to briha.boxes@gmail.com within 7 days of delivery. We'll send a replacement the next business day or refund you in full. No need to send anything back.
Jar Return
- $10 Off Your Next Order – Bring any empty Briha jar to our stall at Paddington Markets or any Briha market, or email us a photo of your clean jar. One jar per order.
⚠️ Not returnable for change of mind: sale items, gift cards, custom or personalised goods, and opened soap, incense or other beauty and perishable products. This doesn't apply if an item arrives damaged, faulty or incorrect.
Nothing in this policy limits your rights under the Australian Consumer Law.